How a hair-loss assessment works in Australia

What are the steps to an assessment?

Hair Doctor Match provides independent information and a contact enquiry pathway. We are not a clinic. The partner clinic manages appointments and clinical care, while a registered doctor decides whether an assessment and any further discussion are appropriate. The stages below explain the process without assuming that you will book or continue.

1. You make a contact enquiry

If you are an adult and would like the partner clinic to contact you, complete the enquiry form and decide whether to give sharing consent. The form asks for contact details, your state and postcode, a general topic and your preferred contact time. It does not ask for health history or photos. Read the privacy collection notice before submitting. The suitability checklist is for display only and is not saved with your enquiry.

2. The partner clinic contacts you

The partner clinic’s team can explain appointment availability, how a consult would take place and the costs and terms that apply. Use this conversation to ask who you would see and whether an online appointment is suitable for the issue you want assessed. You can request the costs in writing before deciding. Being contacted after an enquiry is not the same as agreeing to book an appointment.

This site passes enquiries to one referral partner clinic, not a panel of providers. The commercial arrangements with the referral partner have not been confirmed. Ask the team to explain any relationship before deciding to book.

$99 doctor consult — the fee for a consultation with a registered doctor only. Any treatment, tests or medicines are separate and decided by the doctor. Medicare rebates may not apply.

3. You have a $99 doctor consult

If you choose to book, the $99 fee covers the consultation with a registered doctor only. The doctor takes a relevant history, considers the hair-loss pattern and possible causes, and decides what further information is needed. The clinic may take photos in its own system if needed; this site does not accept them. The doctor may consider blood tests or an in-person examination depending on the assessment. Ask the clinic how it handles clinical information and any separate testing arrangements. An online conversation alone may not provide everything the doctor needs.

4. The doctor may suggest tests or referral

The conversation may include treatment options a doctor may discuss, further assessment or a referral to a dermatologist. The doctor decides what is appropriate to raise for your circumstances. Ask about the reasons for any proposed next step, any separate costs and whether further appointments would be needed. Nothing on this site selects care for you or assumes that a particular option is suitable. You may also decide to discuss the assessment with your own GP.

5. The doctor decides; you choose whether to continue

You decide what to do with the information the clinic and doctor provide. You can stop using this enquiry pathway at any time and choose not to continue. If you have already booked an appointment, check the clinic’s cancellation terms and any fees that apply. You do not have to use a clinic-connected service or pharmacy. Ask for clarification if a choice or a cost has not been clearly explained.

Can I see a doctor about hair loss online?

An online hair loss assessment in Australia may be possible through telehealth when the clinic offers it and the doctor considers it suitable. Telehealth is a way of having a consultation, not a different standard of individual assessment. A doctor may need an examination, tests or an in-person appointment before deciding how to proceed.

Ask whether the appointment uses video or telephone, what preparation is needed and what happens if the connection cannot be used. Have a private place for the conversation and follow the clinic’s instructions for any information it requests. This site does not provide online clinical appointments itself, and availability is not confirmed by making an enquiry.

Who sees my details?

With your consent, your enquiry is saved securely for the enquiry team and passed to the partner clinic so its team can contact you. The collection notice explains the purpose of sharing before you submit. We do not sell your information. If you later choose a service connected to the clinic, ask the clinic what information would be shared and why.

The clinical history discussed in your appointment belongs in the clinic’s own system, not in our contact form. Read the Privacy policy for information about access, corrections and complaints, including contact arrangements that remain unconfirmed. The clinic should also explain its own privacy arrangements before collecting clinical information.

How long does it take?

Contact timing, appointment duration and availability are set by the partner clinic. This site has no confirmed timeframe and cannot tell you when an appointment will be available. Your preferred contact time is a preference, not a confirmed appointment. Ask the team for its current arrangements and what to do if the proposed time does not suit you.

Call-back timing and consult duration are set by the clinic. No timeframe is confirmed by this site.

Telehealth or in person: which is appropriate?

The doctor decides whether telehealth provides enough information for your assessment. A scalp examination may require an in-person appointment. Ask the clinic how that would be arranged, where you would attend and whether separate fees apply. This site does not confirm local in-person coverage.

What should I have ready for the consult?

Ask the clinic what it needs before the appointment. It may help to prepare the timing of changes, relevant health history and questions you want to discuss. Provide clinical information only through the clinic’s own process; the enquiry form here collects contact details, not a clinical history. For telehealth, arrange a private place and check the connection requested by the clinic.

What does the consult cost, and does Medicare apply?

$99 doctor consult — the fee for a consultation with a registered doctor only. Any treatment, tests or medicines are separate and decided by the doctor. Medicare rebates may not apply.

Ask the clinic whether the appointment and your circumstances meet Medicare eligibility rules before booking. Do not assume that telehealth has the same billing arrangements as your usual GP. Any follow-up appointment, tests or pharmacy services may have separate fees.

What happens if the doctor writes a prescription?

The doctor decides whether a prescription is appropriate after the assessment; the consultation does not assure a prescription or supply. If one is written, dispensing is a separate step through your chosen pharmacy, including a compounding pharmacy only where the doctor considers that appropriate. Medicines and any pharmacy or compounding fees are not included in the $99 consultation fee.

Hair Doctor Match does not advertise or sell medicines and is not a pharmacy catalogue. No ingredients, formulas or product lines are offered here. Ask the doctor about the clinical reasons for any proposed next step and ask your chosen pharmacy about its separate arrangements before deciding whether to proceed.

Can I use my own GP or pharmacy?

Yes. Your own GP is an alternative starting point and can consider your hair concerns alongside your general health. You may use whichever pharmacy you choose if pharmacy services become relevant. Pharmacy charges are separate and are explained by that pharmacy. This enquiry pathway does not remove either choice.